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Frequently Asked Questions

How long will it take to process my order ?

Processing time are 3-5 working day (not including national holidays and weekends).

How long will my order take to arrive? 

Once an order has been processed (3-5 weekdays) all uk and Europe orders will be  shipped using Royal Mail 2nd class signed for delivery (unless next day delivery service is selected) and will arrive between 3-4 business days. International orders follow the same processing time                      (3-5 weekdays) and are shipped using royal mail international delivery service and will arrive between 7-15 business days.

I am an international customer, will there be extra charges when my order is delivered? 

Any customs or import duties tax is charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot predict how much they will be. Customs policies vary widely from country to country  please contact your local customs office for further information and estimated costs.

Do you offer refunds or exchange?

Due to the nature of our products for hygiene reasons we are not able to offer refunds or exchange on products, however if there is an issue with your order do not hesitate to contact customer service via our Contact Page or email

What forms of payment do you accept?

We accept all major credit and debit cards as well as paypal.

Do you test on animals?

No we do not test on animals nor do our suppliers. We are a proud cruelty free brand. 

Are House Of Krown containers recyclable

Yes all of our containers are 100% recyclable. We also have a recycling programme that offers 15% discount off future purchases to customers that return 3 empty House of Krown containers to us .

Simply email with 'Recycling Programme' in the subject line to be given a unique recycling Id, a return label to send your containers to US and more information on the process we use to sanitise the containers that are returned to us   

Didn't find the answer you were looking for? Use our chat box located at the bottom right of the page to speak directly to a member of our team. Alternatively you can use our contact form located on our Contact Page  or send an email to We aim to respond to all emails within 36 hours.  

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